Availability SLAs — The Difference
We commit to business outcomes — not technical uptime.
How We're Different
Traditional Vendors
Sell only uptime
Technical metrics, not business impact
Own only their component
No responsibility for integrated availability
Provide service credits
Credits don't recover lost revenue
Connect4Sure
Commit to operational continuity
Business outcomes, not just uptime
Single accountable owner
End-to-end responsibility for availability
Financial penalties for breaches
We have skin in the game
Business-Aligned Metrics
Our SLAs measure what matters to your business: operational continuity, not just component uptime.
Standard SLA Commitments
Core Availability SLA
99.99%
Annual platform availability with multi-vendor orchestration
MTTR (Mean Time to Resolution)
< 5 minutes
Automated resolution for standard failure scenarios
Business Impact Coverage
100%
All critical business functions monitored and protected
Support & Operations
24x7x365
Around the clock monitoring and response